What is your exchange policy for online purchases?
At Safira Global we are pleased to exchange your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 15 days from the date of delivery, for a different size or style.
One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at siddhaarthoberoishirts@gmail.com or by phone at 9811249599 with the following information –
– Order number
– Delivery address
– Specify the reason for exchange.
– You have to self ship the product
What is your return policy for online purchases?
- If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:
– Order number
– Delivery address
– Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
– All refunds happens via Bank Transfer ( it takes 12-15 working days)
You may contact us via email at siddhaarthoberoishirts@gmail.com or call our customer care at 9811249599 from Monday to Saturday, between 10:30 AM to 6:30 PM (IST). We will look into the issue and respond to you within 48 working hours.
We are not liable for any Returns / Exchange that we were not notified about first.
Shipping Policy
We ship across India. We also provide the Cash on Delivery payment option
We give the estimated time of delivery on the shipping page which is around 3-5 days across India. However, these are indicative and depend on our shipping partner.
The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
Your purchases may reach you from various locations in more than one package. But rest assured, you will be charged one delivery fee for the entire order.
As soon as your package ships, we will email you your package tracking information.
Cash On Delivery option is not a trial option and payment is necessary before accepting the order. Any refusal of COD orders will result in deactivation of the COD option for future orders
In some pin codes, our shipping partners do not support COD and hence the option might be unavailable. For any queries, please contact our customer WhatsApp helpline
In case of any special time bound delivery requirements, please share an email with us and leave comments in the order about the requested time of delivery. We will try our best to fulfill the order within the time requested but we cannot guarantee the same
Orders placed in India are catered by safe and reliable courier companies like Delhivery, Ecom Express and Amazon Shipping
We are bound in coverage by their reach even though we use some of India’s largest logistics companies for shipping. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.
For any cancellations, we require an email within 4 hours of the order being placed. If the order is shipped out, cancellations will not be accepted. We will be unable to process any refund if an order is cancelled at the doorstep or if there have been 3 failed attempts to deliver the parcel by our delivery partner
In case of any queries and doubts, we are happy if you write to us at siddhaarthoberoishirts@gmail.com
